FAQ

Package Expiration/Refund Policy: 

Individuals registering for personal training must complete all personal training sessions by the end of the client’s eligibility to participate in the program or by the expiration date of the training package, whichever comes first. Personal training packages expire one (1), three ( 2) and six (6) months from the date of purchase based on purchased package. All packages are non-refundable/non-transferable

 

 

Cancellation Policy:

Clients are asked to call 24 hours in advance of the scheduled training session. You will be charged for appointments canceled with fewer than 24 hours notice. Failure to contact your trainer and call 6476203050 (M-F) will result in a session loss.

 

Late Policy:
Clients are responsible for arriving on-time to their training sessions. Trainers are obligated to wait only 15 minutes (10 minutes for 30-minute sessions). After 15 minutes (10 minutes for 30-minute sessions), the trainer is not required to lead the remaining time of the session and the session may be lost.
Attire:
Come prepared to each training session in proper workout attire and footwear (shorts, gym pants, T-shirt, sweatshirt, supportive sneakers).

ps. dont forget a water bottle and towel
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All personal training sessions are one hour.

A medical clearance form is required of all participants who answer “yes” to any of the seven PAR-Q questions. Note: Personal training staff reserve the right to require medical clearance from any client they feel may be at risk.